Vice President, Client Success - Health Plan Market Leader (Healthcare)

Location: New York, New York; candidates must be based in the United States. Hybrid schedule with three days per week in the New York office.

Salary: $180,000–$195,000 annual base salary, plus bonus and equity.

Company

hirify.global provides fertility, family building, women’s health, and healthcare benefits solutions for employers, health plans, and benefit purchasers.

What you will do

• Lead the Health Plan Client Success team and establish goals for retention, satisfaction, growth, operational performance, and partner engagement.
• Build health plan-specific client success processes, operating cadences, partnership standards, reporting practices, and renewal strategies.
• Represent hirify.global in executive health plan meetings, business reviews, partner discussions, and industry events.
• Translate clinical, financial, utilization, operational, and member experience data into executive-level renewal, reporting, and growth narratives.
• Partner with Sales, Product, Operations, Analytics, Legal, Compliance, Finance, and Marketing on implementations, renewals, reporting, adoption, expansion, and escalations.
• Develop a scalable staffing model, team infrastructure, playbooks, and leadership culture for a growing health plan portfolio.

Requirements

• 10+ years of leadership experience in healthcare, employer benefits, or insurance.
• Experience building and managing a high-performing health plan client success, account management, strategic partnerships, or payer-facing team.
• Experience working with health plans, payers, strategic channel partners, healthcare benefits organizations, or complex enterprise healthcare relationships.
• Strong understanding of payer stakeholder dynamics, including executive, clinical, operational, product, compliance, reporting, and network teams.
• Ability to convert complex data into clear executive insights and recommendations, with demonstrated success in retention, expansion, renewals, and strategic account growth.
• Must be authorized to work in the United States without current or future sponsorship; visa sponsorship is not available.

Culture & Benefits

• Health, dental, vision, and life insurance options for employees and families.
• Paid family and parental leave, fertility and family building benefits, and family and pet care support.
• Paid time off, including vacation, sick leave, personal days, and summer flex time.
• 401(k) plan with company match, company equity, and bonus program.
• Mental health and wellness support, learning and development programs, mentorship, and legal and financial advice.
• Onsite meals and snacks for employees reporting to the New York office, plus company social and volunteer events.