Customer Relationship Manager - Mining

Location: Toronto, Ontario, Canada; full-time onsite attendance five days a week. The role requires up to 50% travel to mining customers, mine sites, operational locations, and hirify.global facilities worldwide. Domestic relocation assistance is not available.

Salary: CAD 144,240–180,300 per year, plus an annual incentive bonus.

Company

hirify.global develops and delivers equipment, technologies, and services that support customers and communities worldwide.

What you will do

• Build and maintain executive-level relationships with mining customers across leadership, procurement, supply chain, sustainability, and operations.
• Design and execute customer relationship strategies, including stakeholder mapping, engagement plans, priorities, and strategic initiatives.
• Act as the executive customer liaison and coordinate access to hirify.global leadership, capabilities, and strategic resources.
• Lead global customer incentive and recognition programs, including governance, communications, compliance, and performance evaluation.
• Coordinate hirify.global teams and dealer networks to support regional and global customer growth opportunities.
• Identify opportunities to increase customer value, strengthen loyalty, improve business results, and support profitable growth.

Requirements

• Experience managing strategic customer relationships and account plans in sales, engineering, customer-facing, or commercial roles.
• Knowledge of mining operations, mining technologies, or related industries.
• Strong executive communication, influencing, negotiation, decision-making, and critical-thinking skills.
• Ability to build trusted relationships, align cross-functional stakeholders, and develop customer-focused solutions.
• Knowledge of value-based selling and the ability to align products and services with customer business objectives.
• Employment authorization sponsorship is not available.

Nice to have

• Spanish and/or Portuguese proficiency.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid vacation, holidays, and volunteer time.
• Defined contribution pension plan and employee share purchase plan.
• Short- and long-term disability coverage and life insurance.
• Employee assistance programs and performance-based rewards.