Patient Advocate (Oncology)

Location: United States; remote

Company

hirify.global supports community oncology practices through a patient-centric, physician-driven, and technology-powered healthcare model.

What you will do

• Provide financial counseling by phone or in person for payment arrangements and assistance programs serving uninsured and underinsured patients.
• Screen patients for co-pay and foundation assistance eligibility, obtain application information and signatures, and submit applications promptly.
• Initiate drug enrollment and ordering for patients without coverage and coordinate treatment assistance with clinical staff, drug authorization, and patient accounting teams.
• Document enrollment activities, account activity, determinations, and outcomes in patient management and electronic medical record systems.
• Manage daily patient advocate billing faxes, emails, correspondence, pending-log follow-ups, and patient calls.
• Maintain relationships with pharmaceutical representatives and refer patients to appropriate community and social service resources.

Requirements

• High school diploma or equivalent.
• At least one year of direct experience in a related role.
• Working knowledge of government and managed care benefit structures, clinic procedures, medical practice, and medical terminology.
• Excellent written and verbal communication, customer service, problem-solving, organizational, and attention-to-detail skills.
• Proficiency with Microsoft Word, Excel, Outlook, databases, patient scheduling systems, electronic medical records, and other medical information systems.
• Attendance is an essential job function; billing office experience is desirable.

Culture & Benefits

• Values-driven, patient-centric environment focused on improving outcomes for people living with cancer and other diseases.
• Startup-oriented culture supported by leaders in oncology, urology, technology, and finance.
• Work with independent physicians, patients, clinical staff, administrative teams, and pharmaceutical representatives.