Customer Service Representative (Auto Insurance)

Location: Lakeland, Florida; complete in-office training followed by 80% on-site and 20% off-site work. Office: 3535 W. Pipkin Rd., Lakeland, FL 33811.

Salary: $19.06–$23.82 per hour ($38,405.90–$47,997.30 annually), with a 10% evening-shift differential and a 20% weekend differential.

Company

hirify.global is a large auto insurer and member of the Berkshire Hathaway family of companies, providing coverage to millions of customers across the United States.

What you will do

• Handle incoming calls and messages from policyholders.
• Assist with coverage needs, policy changes, billing questions, and recommendations.
• Resolve customer concerns and provide a positive service experience.
• Maintain knowledge of hirify.global products and identify relevant cross-selling opportunities.
• Support customer satisfaction through clear, empathetic, and accurate interactions.

Requirements

• At least one year of customer-facing experience; three or more years preferred.
• High school diploma or GED required; a college degree is preferred.
• Strong customer service, interpersonal, problem-solving, empathy, and multitasking skills.
• Ability to work across multiple platforms, prioritize tasks, and maintain attention to detail.
• Availability to work evenings, weekends, and holidays.
• Experience in a high-volume call center and an active Personal Lines or Property & Casualty license are preferred.

Nice to have

• Experience working with KPIs and measurable performance goals.
• Active Personal Lines or Property & Casualty license.
• College degree.

Culture & Benefits

• Medical, dental, vision, flexible spending accounts, and other health benefits from the first day.
• Paid time off accrued immediately, plus 13 paid holidays annually.
• 401(k) with up to a 6% match and immediate vesting.
• Up to $5,250 per year in upfront tuition assistance.
• Licensing, exam fees, continuing education, and eLearning courses provided at no cost.
• Additional off-site work weeks are available through hirify.global Flex, subject to location and work guidelines.