Customer Service Representative - Professional Liability

Location: Remote - Illinois

Salary: $17.00–$18.00 hourly

Company

Brown & Brown operates One80 Intermediaries, a specialty insurance distribution platform focused on wholesale brokerage, program administration, and complex insurance risks.

What you will do

• Provide customer service to clients by phone, mail, fax, and email.
• Answer questions and resolve issues related to coverage, claims, costs, and billing.
• Maintain accurate customer service history notes and update customer records in the administration system.
• Process and analyze new business and policy transactions.
• Correct company records, mail required forms, and route completed forms for processing.
• Support business retention by delivering accurate and timely service to insureds and carriers.

Requirements

• Experience or ability to provide excellent customer service by phone.
• Ability to maintain accurate records and customer service notes.
• Ability to process client requests and policy transactions across multiple communication channels.
• Ability to research coverage, claims, cost, and billing questions and refer issues when necessary.
• Must work remotely from Illinois.

Culture & Benefits

• Merit-based culture that rewards self-starters and customer-focused work.
• Medical, prescription, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.