Marketing Intake Coordinator, Customer Thermal Solutions (Natural Gas)

Location: MA-Brockton (Belmont St), United States; travel between Massachusetts and Connecticut may be required. Emergency restoration assignments may require work outside normal hours and locations.

Annual salary: $60,660–$67,400, plus potential incentive.

Company

hirify.global provides energy services and natural gas solutions to residential and commercial customers across its service territories.

What you will do

• Respond to telephone, email, and website inquiries about natural gas conversions, installations, routing, pricing, and service procedures.
• Educate customers about natural gas benefits, energy alternatives, financing options, rebates, and installation processes.
• Enter and qualify leads in Salesforce, route inquiries to sales representatives, and provide appropriate follow-up contacts.
• Ask probing questions to achieve first-call resolution and de-escalate customer complaints.
• Provide Marketing with lead-source information and campaign feedback while collaborating across the organization.
• Support special projects, maintain phone coverage, and respond to emergency restoration assignments when required.

Requirements

• High school diploma required; an associate degree in Business, Marketing, or a related discipline is preferred.
• Four or more years of related experience in account management, customer service, sales, or a similar area.
• Knowledge of residential and commercial customers, market segments, customer support strategies, natural gas facilities, end-use equipment, and energy-efficiency programs.
• Experience with Salesforce or other CRM systems, GIS mapping, and customer billing systems is preferred.
• Working knowledge of energy-efficiency programs in Connecticut and Massachusetts, including financing options and rebates.
• Applicants requiring immigration-related visa sponsorship to start employment will not be considered. The position is safety sensitive and subject to random drug testing.

Culture & Benefits

• Regular full-time employment with a competitive total rewards program.
• Potential incentive eligibility.
• Collaborative work across the sales, marketing, and broader organization.
• Emergency response responsibilities are part of the employee role.
• Equal opportunity employment.