International Patient Scheduling Specialist (Healthcare)

Location: Boston, Massachusetts, United States; hybrid work with 2–3 days onsite per week

Salary: $58,400–$65,800 per year

Company

hirify.global provides cancer research, treatment, education, and compassionate patient care in partnership with Harvard Medical School-affiliated hospitals.

What you will do

• Coordinate oncology and non-oncology appointments, referrals, procedures, specialty care, labs, imaging, and external facility services for international patients.
• Arrange telehealth visits in accordance with hospital and state or country guidelines.
• Coordinate communication among patients, families, clinicians, interpreters, ambassadors, referral sources, finance teams, and external providers.
• Monitor referrals, obtain financial clearance, manage discharge coordination, and support emergency rescheduling.
• Provide after-hours assistance when needed and deliver concierge-level patient support.
• Support process improvement, program initiatives, team coverage, and onboarding of new hires.

Requirements

• High school diploma required; bachelor’s degree preferred.
• At least 2 years of administrative or customer service experience required, preferably in healthcare.
• Knowledge of patient scheduling; oncology experience preferred.
• Strong communication, customer service, problem-solving, critical thinking, time management, and organizational skills.
• Proficiency with Microsoft Office and CRM tools; Epic knowledge preferred.
• Ability to work with patients from varied countries and backgrounds while handling confidential information with cultural awareness and discretion.

Culture & Benefits

• Work in an inclusive, diverse, and equitable environment focused on compassionate cancer care.
• Collaborate with clinical, operational, financial, scheduling, and international patient teams.
• Participate in training, onboarding, operational improvement, and program development.
• Patient contact takes place by phone, video conference, and in person.