Customer Success Executive (Health Plans)

Location: Remote

Salary: $108,000–$130,000 starting base salary per year

Company

hirify.global is a global fertility and family care platform providing clinical guidance and digital care programs to employers, health plans, and health systems.

What you will do

• Own a portfolio of health plan accounts and serve as the primary contact for account, product, and clinical stakeholders.
• Drive retention and renewal outcomes by identifying risks and creating action plans aligned with payer procurement and renewal cycles.
• Increase member engagement and program utilization through data-informed recommendations and recurring business reviews.
• Present utilization, outcomes, and cost-savings data to health plan leadership through reporting and executive-ready presentations.
• Partner with Health Plan Sales, Implementation, Business Intelligence, Legal & Compliance, and Member Success.
• Identify expansion opportunities and contribute scalable playbooks, processes, and best practices for the Health Plans segment.

Requirements

• Bachelor's degree.
• 6+ years of experience in Customer Success, Account Management, or client services with external customers.
• Experience in the health plan, payer, or healthcare benefits space, with an understanding of how payers evaluate, launch, and manage partner programs.
• Experience managing complex, multi-stakeholder relationships and projects across simultaneous workstreams.
• Clear, empathetic communication skills and confidence presenting to plan leadership and executive audiences.

Nice to have

• Existing relationships within national or regional health plans.
• Familiarity with clinical program integration, network strategy, or utilization and outcomes reporting.
• Experience with Salesforce or another CRM.
• Strong analytical, writing, and communication skills with close attention to detail.
• Willingness to travel for customer meetings and industry conferences.

Culture & Benefits

• Mission-driven work focused on expanding access to fertility and family-forming care.
• High-growth environment with opportunities to shape strategy and drive impact.
• Competitive compensation, equity, health and wellness benefits, and retirement savings plans.
• Flexible time off, parental leave, and family-forming assistance.
• Collaborative, inclusive, and values-driven culture.

Hiring process

• Recruiter screen lasting 30 minutes.
• Hiring manager interview, cross-functional panel interviews, and executive leadership conversation.
• Hiring manager wrap-up lasting 15 minutes.