Patient Care Coordinator (Telemedicine)

Location: 100% remote; US-based telemedicine clinic

Base annual salary: $41,600–$54,600 USD

Company

hirify.global is a venture-backed telemedicine weight-loss clinic providing personalized, research-based obesity treatment through physicians, dietitians, and FDA-approved medication when appropriate.

What you will do

• Serve as the primary point of contact between patients and their physicians, dietitians, and care teams.
• Receive, triage, and resolve patient messages, relay clinician communications, and conduct regular patient outreach.
• Coordinate scheduling, program questions, account changes, cancellations, and patient feedback.
• Request and review medical records, send lab requisitions, and support pre-visit lab orders.
• Assist with prescription fulfillment, prior authorizations, medication refills, pharmacy questions, and insurance or billing concerns.
• Support clinical data collection, quality improvement, and operational projects with Product, Engineering, and Marketing.

Requirements

• Required medical assistant certification: CMA from AAMA, RMA from AMT, or CCMA from NHA.
• At least two years of experience in a fast-paced primary care, obesity medicine, or endocrinology practice.
• Excellent customer service, verbal communication, written communication, and interpersonal skills.
• Strong organization and the ability to manage multiple tasks and time effectively.
• Computer proficiency, including platforms such as Slack and Google Workspace, with the ability to learn custom-built systems.

Nice to have

• Experience with prescription prior authorization processes.

Culture & Benefits

• Fully remote work with flexible schedules.
• Medical, dental, and vision health benefits.
• 401(k) plan.
• Paid time off and paid parental leave.
• Competitive salary and equity in a high-growth startup.
• Inclusive work environment focused on diversity, equity, safety, and belonging.