Telephonic Care Coach

Location: Remote nationwide within the United States; occasional travel to hirify.global offices for training or meetings may be required. Core hours are primarily Monday-Friday, 8:00 AM-5:00 PM CST, with flexibility based on business needs.

Salary: $53,700-$72,600 per year

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services focused on improving health outcomes for members and communities.

What you will do

• Conduct comprehensive health assessments and manage members' health issues by telephone.
• Identify and resolve barriers that prevent effective care.
• Monitor patient progress using assessments, conversations, data, and active care plans.
• Guide members and families to appropriate healthcare, community, and social service resources.
• Apply established care management procedures, regulations, and professional standards.

Requirements

• Bachelor's degree in a health-related field, active Illinois LPN licensure, or the ability to obtain an Illinois LPN license.
• At least 2 years of experience in case management, medical case management, care coordination, or healthcare support.
• Knowledge of health promotion, coaching, wellness, community health, and social service resources.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience documenting electronic case notes across multiple computer applications and systems.
• Home-based work requires a dedicated space that protects member PHI and HIPAA information, plus internet service with at least 25 Mbps download and 10 Mbps upload speeds.

Nice to have

• Bilingual English/Spanish communication skills.
• Certified Case Manager credential.
• Master's degree.
• Managed care experience.
• Experience with Medicare and Medicaid recipients.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short- and long-term disability coverage, life insurance, and other wellness benefits.