Senior Customer Success Manager (Maritime SaaS)

Location: Hybrid, based in Copenhagen, Denmark; willingness to travel across EMEA. Relocation from within the EU is considered. Existing right to work in the EU is required, and visa sponsorship is not available.

Company

hirify.global operates an ocean intelligence platform combining real-time ocean sensor data, marine weather forecasts, and vessel performance models to improve voyage efficiency and reduce emissions.

What you will do

• Own the full customer lifecycle for Wayfinder accounts across EMEA, from onboarding and fleet activation through renewals and expansion.
• Drive commercial outcomes including fuel and cost savings per voyage, fleet adoption, and vessel-count growth.
• Run performance reviews with owners, operators, and charterers, demonstrating delivered savings and identifying expansion opportunities.
• Monitor portfolio health, identify risks early, and coordinate resolutions with shoreside and technical stakeholders.
• Partner with the EMEA sales team on renewal and expansion conversations.
• Represent the customer in product roadmap and go-to-market discussions, including maritime industry events across EMEA.

Requirements

• 6+ years of experience in customer success, account management, or commercial roles in B2B SaaS or maritime technology.
• Experience owning enterprise or mid-market portfolios with renewal and expansion revenue.
• Commercial maritime credibility, including familiarity with charter party terms, voyage economics, and stakeholder incentives.
• Track record of translating product capabilities into measurable financial outcomes and discussing them with CFOs or Heads of Operations.
• Ability to work autonomously across time zones in a distributed team.
• Excellent English communication skills and existing EU work authorization are required.

Nice to have

• Experience with voyage optimization, weather routing, or vessel performance management.
• Knowledge of EU ETS, FuelEU Maritime, and CII requirements.
• Experience with technical products, data, and API-level integration questions.
• Additional European language proficiency, such as Danish, German, Greek, or Norwegian.

Culture & Benefits

• High-impact senior individual contributor role with substantial autonomy.
• Collaboration with EMEA sales, product, data science, and 24/7 routing operations teams.
• Opportunity to contribute to shipping efficiency, emissions reduction, and maritime sustainability.
• Travel to maritime industry events across EMEA.