Customer Success Manager (SaaS)

Location: Must be based in Mexico or Brazil

Company

SalesCloser is an advanced conversational AI platform that automates and scales sales operations through real-time personalized sales calls and demos.

What you will do

• Manage and performance-coach a team of Customer Success Managers.
• Build and implement playbooks for onboarding, account reviews, and renewals.
• Own key metrics including adoption, customer health, churn prevention, and Net Retention Rate (NRR).
• Collaborate with Sales and Product leadership to align feedback loops and forecast expansion.
• Foster a high-accountability, customer-first culture within the team.
• Analyze KPIs to improve product, processes, and customer experience.

Requirements

• Must be based in Mexico or Brazil.
• Fluent in English (spoken and written).
• 5+ years of leadership experience in Customer Success, Account Management, or Post-Sales in a SaaS environment.
• Hands-on experience with CS tooling, health-scoring models, CRM data hygiene, and retention forecasting.
• Proven track record of building structure and optimizing automation workflows.
• Must be prepared to work standard business hours based on Pacific time.

Culture & Benefits

• Dynamic environment with a global, multi-cultural team.
• Comprehensive training program and regular performance reviews.
• Competitive compensation based on experience.
• Referral programs with incentives and bonuses.
• Growth opportunities for personal development.