обновлено 1 день назад
Business Systems Analyst Lead
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Business Systems Analyst Lead (Contact Center Technology): Owning product strategy, business outcomes, and roadmap execution across Contact Center product domains with an accent on stakeholder alignment, measurable value delivery, and technology investment prioritization. Focus on translating business goals into roadmaps, leading requirements and delivery activities, and identifying opportunities in AI, automation, self-service, analytics, and process optimization.
Location: Easton Ops Cols C Oh, United States of America; Remote. Workplace type: Office, with flexible work arrangements combining in-office and work-from-home work; specific arrangements are determined by the hiring team.
Company
is a banking and financial services organization investing in technology to improve customer experience and operational efficiency.
What you will do
- Own the technology roadmap and business outcomes for assigned Contact Center product domains.
- Translate business strategy and objectives into prioritized technology initiatives and measurable success metrics.
- Lead discovery, requirements gathering, process mapping, future-state design, and business case development.
- Coordinate delivery across architects, engineers, QA teams, product engineering managers, operations, vendors, and business stakeholders.
- Manage dependencies, risks, resources, milestones, release readiness, governance, and issue resolution.
- Advise senior and executive stakeholders while mentoring Business Analysts and influencing decisions without direct authority.
Requirements
- Bachelor’s degree in information technology, business, finance, engineering, or a related discipline.
- 8+ years of experience in Business Analysis, Product Management, Program Delivery, or Technology Leadership.
- Experience leading large, cross-functional technology initiatives and managing competing priorities across multiple product lines.
- Strong executive communication, presentation, analytical, problem-solving, and strategic planning skills.
- Experience with Contact Center technologies, including Genesys Cloud CX.
- Experience in banking or financial services and supporting digital transformation programs.
Nice to have
- Agile, SAFe, CBAP, PMI-PBA, Product Management, or Scrum certification.
- Experience with AI, automation, APIs, analytics, and customer experience technologies.
Culture & Benefits
- Flexible workplace approach combining office and work-from-home arrangements where eligible.
- Opportunities to collaborate across business, technology, operations, vendor, and executive groups.
- Equal opportunity employer with a tobacco-free hiring practice.
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