Principal Customer Success Manager (SaaS)

Location: United States. Travel estimated at 10%–25%.

Salary: $124,500–$209,804 base salary annually for US-based employees. The role may also include a corporate bonus or role-specific commission and potential equity participation.

Company

hirify.global provides software solutions for enterprise customers and builds customer success programs around measurable business outcomes.

What you will do

• Own executive relationships and success planning for a portfolio of complex, high-value enterprise accounts.
• Define success metrics, drive product adoption, and support long-term customer satisfaction, retention, and business value.
• Act as a trusted advisor and align hirify.global solutions with customer business goals.
• Lead cross-functional initiatives with Product, Sales, Support, Marketing, and Engineering.
• Develop customer engagement frameworks, playbooks, and templates, and contribute to product roadmap discussions.
• Coach and mentor Customer Success Managers while serving as an informal leader within the organization.

Requirements

• 8+ years of experience in Customer Success, Account Management, or Strategic Consulting.
• Experience managing complex enterprise-level accounts and delivering measurable business value.
• Exceptional communication, relationship-building, executive presence, business acumen, and problem-solving skills.
• Experience collaborating with Product, Support, Sales, and Engineering teams.
• Demonstrated ability to lead initiatives, mentor peers, and influence stakeholders at all organizational levels.
• Familiarity with Salesforce, Gainsight, or similar customer success platforms.

Nice to have

• Experience in SaaS or enterprise software.
• Industry expertise relevant to hirify.global’s customer base.

Culture & Benefits

• Cross-functional collaboration and opportunities to influence product direction and organizational best practices.
• Medical, dental, and vision insurance.
• Short-term and long-term disability coverage, life insurance, and optional supplemental coverage.
• 401(k) plan with company matching, flexible spending accounts, and employer-contributed HSA.
• Flexible vacation policy, paid holidays, sick leave, and paid parental leave.
• Employee Assistance Program and voluntary legal, critical illness, accident, hospital indemnity, and pet insurance options.

Hiring process

• Complete hirify.global-specific training and demonstrate knowledge of its products, features, use cases, and CRM tools.
• Complete stakeholder mapping, account prioritization, portfolio analysis, and a mock QBR use case during the first 60 days.
• Demonstrate sales alignment, risk sensing, forecasting, and strategic customer engagement capabilities within the first 90 days.