Senior Customer Success Manager (Government)

Location: Remote - US

Salary: OTE $100,000–$110,000

Company

hirify.global provides workforce compliance management technology and data solutions for healthcare professionals, employers, regulators, and government agencies.

What you will do

• Manage a portfolio of government regulatory boards, state agencies, departments of health, and associations.
• Build trusted relationships with executive directors and state officials.
• Develop success plans aligned with agency mandates, healthcare regulations, and public-sector risk priorities.
• Lead customized training to support audit readiness and governance.
• Monitor engagement metrics and translate usage data into agency value and retention insights.
• Resolve complex account issues and conduct strategic business reviews with internal product and government affairs teams.

Requirements

• 5+ years of B2B SaaS customer success or account management experience with government, regulatory, or public health accounts.
• Experience with public-sector stakeholders, procurement processes, RFP cycles, and regulatory organizations.
• Strong understanding of healthcare compliance, state departments of health, or professional licensing is preferred.
• Ability to communicate complex software capabilities clearly to non-technical government leaders.
• Ability to work independently in a remote environment and manage complex, multi-layered organizations.

Culture & Benefits

• Remote-first, global, and distributed work environment with optional office locations.
• US employees receive health, dental, vision, HSA, FSA, 401(k) matching, and paid leave benefits.
• Paid holidays, birthday and floating holidays, volunteer time off, and additional leave options are provided.
• Professional development allowance and lifestyle spending benefits are available.
• Employee assistance, fertility and hormonal support, pet insurance, and other wellbeing benefits are offered.
• Employees communicate asynchronously, with writing treated as an important working skill.

Hiring process

• People Operations introductory screen.
• Hiring manager interview followed by a team panel.
• Senior leadership alignment interview.