Customer Success Manager (SaaS)

Location

Location: Must be located in the Philippines, remote work format.

Company

hirify.global is a fast-growing startup providing proprietary software and AI solutions to simplify back-office operations for micro SMEs across corporate secretarial, accounting, and fintech payments segments.

What you will do

• Achieve monthly renewal rate and cash collection targets for Australian clients.
• Maintain and improve customer satisfaction scores throughout the renewal lifecycle.
• Conduct detailed investigations into customer interactions and resolve issues cross-functionally.
• Manage customer pipeline using CRM and reporting tools in a data-driven manner.
• Identify upsell and upgrade opportunities to expand revenue within existing customers.
• Collaborate with accounting, corporate secretarial, product, and data teams to improve renewal processes and share best practices.

Requirements

• Minimum 8 years experience in renewals or customer success management roles.
• Located in the Philippines.
• Proven track record in B2B SaaS or services environment achieving renewal and cash collection targets.
• Experience managing pipeline with CRM hygiene, reporting, and forecasting.
• Strong cross-functional collaboration skills with product, finance, and operations teams.
• Strong written and spoken English with ability to communicate clearly with Australian-market clients.

Culture & Benefits

• Culture emphasizing humility, kindness, ownership, and structured thinking.
• Flexible remote work with option to work fully remote from anywhere for 1 month per year.
• Competitive market salaries, paid time off, holiday schedules, and employee share ownership plan.
• Opportunities for personal growth, autonomy, and learning including AI excellence initiatives.

Hiring process

• One-way video interview and screening call with Talent Acquisition.
• Technical round with live case study and roleplay with Hiring Manager.
• Behavioural fit assessment with leadership team.
• Professional reference verification prior to final offer.