Customer Success Manager (SaaS)

Location: Remote – Mexico; must be authorized to work in Mexico without restriction. Travel for customer meetings and workshops: up to 10%.

Company

hirify.global provides intelligent and secure IT solutions for modern organizations.

What you will do

• Own and manage a portfolio of high-value Enterprise, Commercial, and SMB accounts.
• Build executive relationships and create Customer Success Plans aligned with customer business outcomes.
• Guide onboarding and adoption initiatives with Implementation and Professional Services teams.
• Monitor account health, user engagement, adoption bottlenecks, and churn risks using data and AI.
• Prepare and facilitate metrics-driven QBRs and Executive Business Reviews.
• Partner with Sales, Account Management, Support, Solutions Engineering, Product, and Engineering to drive expansion, resolve escalations, and influence product priorities.

Requirements

• 7+ years of customer-facing experience in B2B SaaS Customer Success or Strategic Account Management.
• Experience managing Enterprise or high-ARR Commercial accounts.
• Strong knowledge of SaaS products, preferably across IT infrastructure, IAM, Directory Services, SSO/MFA, MDM, Zero Trust, and security or systems administration.
• Proven ability to work with C-suite IT leaders, VPs, directors, and technical stakeholders.
• Strong analytical, strategic, organizational, project management, communication, and presentation skills.
• Proficient English and Spanish; authorized to work in Mexico without restriction. Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Remote-first work environment.
• Cross-functional collaboration across Sales, Account Management, Support, Solutions Engineering, Product, and Engineering.
• Customer-facing travel for meetings and workshops of approximately 10%.