Senior Customer Success Manager I

Location: Remote, United States; willingness to travel 10% required

Annual base salary: $119,000–$164,000

Company

Evidence-based mental health care provider delivering clinical services and technology through its AI-powered Lyra Empower platform.

What you will do

• Own primary relationships with major and key employer customers covering 30,000+ lives.
• Maintain regular communication with benefits teams, senior stakeholders, and external benefits consultants.
• Partner with marketing to create and deliver customer campaigns and workshops.
• Produce and communicate customer reports and resolve requests with product, clinical, data science, legal, and other teams.
• Contribute customer and patient insights to product roadmap planning and champion new offerings.
• Support customer satisfaction and annual renewals.

Requirements

• 8+ years of experience in implementation and/or customer success.
• Experience in HR, benefits, healthcare, or work with employers and other large groups is preferred.
• Excellent verbal and written communication skills with the ability to build trust quickly.
• Strong project management, prioritization, and cross-functional collaboration skills.
• Ability to innovate and solve problems creatively in an ambiguous environment.
• Must be eligible for the USA remote role and willing to travel 10%.

Culture & Benefits

• Full-time employment with healthcare, dental, vision, FSA/HSA, life, and disability insurance.
• Coaching and therapy services through Lyra for Lyrians.
• Equity through discretionary restricted stock units.
• Paid vacation, sick days, company holidays, and parental leave.
• 401(k) with up to 3% matching and a monthly technology allowance.
• Well-being perks, activities, community celebrations, and surprise swag.