Client Success Manager (Healthcare)

Location: Remote in Michigan, with a preference for Southern Michigan, Detroit, or Kalamazoo

Salary: $80,000–$110,000 per year, plus eligibility for an annual incentive

Company

hirify.global provides advanced primary care through onsite, nearsite, network, and virtual health centers for employer and union plan sponsors.

What you will do

• Manage a portfolio of 20–30 small and medium-sized client accounts with standardized, process-driven service packages.
• Build and maintain client and broker partnerships while serving as a point of contact for customer needs and escalations.
• Analyze population health, healthcare utilization, clinic operations, and performance data to support clinical, savings, and performance guarantee outcomes.
• Coordinate health center implementations and launches with Sales, Operations, Clinical, Marketing, and Implementation teams.
• Lead renewal re-bids, manage contractual requirements, identify revenue growth opportunities, and support RFPs.
• Develop client engagement, communication, incentive, eligibility, invoicing, reporting, and utilization improvement initiatives.

Requirements

• Bachelor’s degree in Business or Healthcare Administration.
• 2–5 years of experience in healthcare, health insurance, brokerage or consulting, or direct HR and benefits.
• Strong presentation, written and verbal communication, relationship-building, project management, prioritization, and follow-up skills.
• Ability to work cross-functionally, manage ambiguity, influence stakeholders, and understand healthcare markets and services.
• Proficiency with Microsoft Office, Tableau, and CRM products; Salesforce experience is preferred.
• Willingness to travel up to 50%.

Nice to have

• Experience with Salesforce.
• Experience developing and delivering client presentations.
• Experience with process improvement and portfolio planning.

Culture & Benefits

• Inclusive, high-trust culture recognized through Great Place to Work certification.
• Opportunity to work with employer and union plan sponsors on population health and healthcare cost outcomes.
• Role includes collaboration with client, broker, clinical, operations, marketing, sales, and implementation stakeholders.
• Annual incentive eligibility.