Senior Manager of Customer Success

Location: Remote; work location is flexible if approved by hirify.global. Occasional local and overnight travel may be required for client meetings, industry engagement, and market-development activities.

Salary: $175,000–$194,000 OTE, including base and commission. Equity and commission may be offered.

Company

hirify.global is a high-growth Series C technology startup providing an on-demand healthcare staffing marketplace and workforce management tools.

What you will do

• Lead Strategic and Growth Customer Success Managers serving post-acute and outpatient facilities.
• Drive gross retention, reduce churn, and create expansion opportunities across high-volume SMB portfolios.
• Design repeatable account plans, retention strategies, and customer engagement playbooks.
• Coach and develop CSMs in value-based selling, negotiation, executive presentations, and data-driven customer interactions.
• Lead capacity planning, bandwidth forecasting, onboarding, and team development.
• Represent the voice of the customer and provide qualitative and quantitative insights to Product and Leadership teams.

Requirements

• 4+ years of people-management experience in Customer Success or Account Management, ideally in a high-volume or SMB environment.
• Demonstrated success improving retention, reducing churn, and driving revenue expansion.
• Strong people leadership, coaching, accountability, and strategic communication skills.
• Ability to use performance data, customer insights, health scores, and market trends to set priorities and guide action.
• Experience with Salesforce, Gong, Tableau, AI productivity tools, and Google Workspace.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• Experience in healthcare technology, SaaS, workforce marketplaces, or EMR ecosystems.
• Experience leading Customer Success teams through significant growth or organizational change.

Culture & Benefits

• Fully remote work with digital tools designed to support distributed collaboration.
• Medical, dental, and vision insurance.
• 401(k), flexible and unlimited PTO, and paid parental leave.
• Opportunity to shape a growing, mission-oriented healthcare technology company.