Patient Access Liaison - TEPEZZA - Virginia Beach, VA (Healthcare Reimbursement)

Location: US - Virginia - Virginia Beach. Field-based role with patient, caregiver, provider, and site-of-care engagement; travel up to 50%, including occasional overnight and weekend commitments.

Annual base salary: $158,394–$185,578 for Level 5 or $164,276–$222,256 for Level 6.

Company

hirify.global is a biotechnology company developing and delivering medicines for serious illnesses across oncology, inflammation, general medicine, and rare disease.

What you will do

• Support patients, caregivers, healthcare providers, and sites of care with insurance benefits, prior authorization, reimbursement, coding, and billing questions.
• Identify and resolve coverage barriers, denied claims, and other access challenges before and after infusion.
• Educate patients and providers about coverage requirements, co-pay assistance, national foundations, and free drug programs.
• Build relationships through phone, virtual, and in-person engagement and secure required HIPAA authorizations.
• Collaborate with Market Access, Medical Affairs, Advocacy, Case Management, Marketing, and Site of Care teams.
• Document activities, report adverse events and product complaints, and follow compliance and pharmacovigilance procedures.

Requirements

• Level 5: doctorate; or master’s degree with 2 years of relevant experience; or bachelor’s degree with 4 years; or associate’s degree with 8 years; or high school diploma/GED with 10 years.
• Level 6: doctorate with 2 years of relevant experience; master’s degree with 4 years; or bachelor’s degree with 6 years.
• Experience in patient services and/or access and reimbursement is required according to the applicable level.
• Knowledge of prior authorization, appeals, denied claims, healthcare reimbursement systems, coding and billing, HIPAA, and FDA requirements.
• Ability to manage complex patient situations, resolve access barriers, work in cross-functional field teams, and respond rapidly to urgent access needs.
• Ability to travel up to 50%, including occasional overnight and weekend commitments.

Nice to have

• Experience supporting buy-and-bill or infused pharmaceutical therapies.
• Rare disease or orphan drug experience.
• Clinical background in nursing or allied health.
• Experience with CRM, Microsoft Office, AI, and relevant systems.

Culture & Benefits

• Collaborative, innovative, and science-based work environment.
• Health, dental, vision, life, disability, and flexible spending benefits.
• Retirement and savings plan with company contributions.
• Annual bonus or sales-based incentive plan, plus stock-based long-term incentives.
• Paid time off, biannual company-wide shutdowns, and career development opportunities.
• Flexible work models, including remote arrangements where possible.