Customer Service Sales Specialist I (Telecommunications)

Location: Onsite at 13221 Old Glenn Highway, Eagle River, Alaska, United States; remote work is not eligible. The role may require occasional travel between retail stores, offices, and worksites.

Company

Communication and technology services provider headquartered in Alaska, serving remote communities and consumer and business customers across the United States.

What you will do

• Help customers select suitable products, service plans, accessories, and pricing options.
• Provide professional customer service, respond to inquiries, and resolve basic account and service issues.
• Meet sales goals by acquiring, upselling, cross-selling, and retaining customers.
• Maintain current knowledge of products, promotions, competitor offers, devices, and entertainment technology.
• Use customer service, billing, database, and other technology-based applications to record information and provision or troubleshoot services.
• Process and reconcile cash transactions and escalate complex or sensitive issues to senior staff.

Requirements

• High school diploma or equivalent; in designated Alaska Arctic Region locations, the credential may be obtained within one year of employment.
• At least six months of general work experience, or an equivalent combination of relevant education and experience.
• Excellent command of English and the ability to communicate clearly with customers and service personnel.
• Basic knowledge of mathematics, accounting, keyboarding, 10-key calculator use, and computer applications including Microsoft Office.
• Ability to work under close supervision, follow detailed procedures, handle multiple customer interactions, and escalate complex issues.
• Ability to work a rotating flexible schedule, including evenings, weekends, holidays, overtime, on-call periods, and occasional work at other retail locations.

Nice to have

• Previous customer service or sales experience.
• Telecommunications experience or relevant industry certifications.
• Reliable transportation for occasional travel between locations.

Culture & Benefits

• Work in a diverse team environment focused on customer satisfaction, accountability, collaboration, and service excellence.
• Receive ongoing training on products, services, applications, devices, and sales practices.
• Work in a retail and office environment supporting critical communication services in a 24/7 operating organization.
• Maintain reliable attendance and be prepared to provide after-hours contact information for urgent business or public safety matters.