Business Care Manager (Telecommunications)

Location: Phoenix, Arizona; remote hiring is available for candidates located in Alabama, Arkansas, Arizona, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Maryland, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Oregon, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, or Vermont.

Company

Cable One and its family of brands provide connectivity services while supporting customers and communities across the United States.

What you will do

• Oversee daily operations for Business Care Specialists, including calls, online chat, call volume, billing, and customer issues.
• Maintain white-glove service standards and drive associate engagement through direct support.
• Develop and manage individualized and team coaching, training, and development programs.
• Monitor training effectiveness and use Avaya for quality assurance, call metrics, and scorecards.
• Collaborate with Marketing, Billing, Operations, and Cash Management on customer-related projects.
• Coordinate financial activities including reporting, E-Rate, refunds, write-offs, adjustments, and group billing while improving team processes.

Requirements

• 5+ years of experience in customer care management.
• BS/BA degree or equivalent experience.
• Ability to support customer care operations, coaching programs, quality assurance, and financial processes.
• For remote work, must be located in one of the listed U.S. states.

Culture & Benefits

• Medical, dental, and vision plans available from the start of employment.
• Life insurance and paid vacation, holidays, personal, and sick days.
• 401(k) with a 100% company match, up to 5% of eligible compensation.
• Tuition reimbursement of up to $5,250 in the first year.
• Collaborative work environment, recognition programs, advancement opportunities, and community support initiatives.

Hiring process

• Employment offers are contingent on successful background, drug-screening, and reference checks.