Customer Service Sales Specialist I (Telecommunications)

Location: 510 Merhar Ave, Fairbanks, Alaska, United States. On-site retail role; remote work is not eligible.

Company

hirify.global provides communication and technology services, including internet, telecommunications, telemedicine, and online education solutions, primarily across Alaska and the United States.

What you will do

• Assist customers in selecting suitable hirify.global products, services, plans, accessories, and promotions.
• Provide professional customer service and respond to product, billing, and account inquiries.
• Acquire, upsell, cross-sell, and retain customers across applicable product lines.
• Meet sales and performance goals while identifying additional customer needs.
• Process and reconcile cash transactions and maintain accurate electronic records.
• Escalate complex or sensitive customer issues to senior staff and collaborate with other departments.

Requirements

• High school diploma or equivalent.
• At least six months of general work experience, or equivalent relevant education and experience.
• Excellent command of English and the ability to communicate clearly with customers and service personnel.
• Basic computer skills, including Microsoft Office, database applications, keyboarding, and 10-key calculator use.
• Ability to understand and resolve basic customer service issues, follow detailed procedures, and work under close supervision.
• Ability to work rotating schedules, including evenings, weekends, holidays, overtime, and occasional travel between hirify.global locations.

Nice to have

• Previous customer service or sales experience.
• Telecommunications experience.
• Telecommunications or job-specific certifications.
• Additional language skills.

Culture & Benefits

• Work in a standard retail store and office environment supporting customers and a diverse team.
• Ongoing training covers hirify.global products, services, applications, devices, and current technology.
• Role operates within a company providing critical services in a 24/7 environment.
• Employees may be contacted outside core hours during business emergencies.
• hirify.global promotes equal opportunity and values the perspectives of employees, customers, and Alaskans.