SSI/SSDI Case Specialist (100216)

Location: New York, NY, USA

Salary: USD 24.04–24.88 per hour

Company

hirify.global provides workforce development services and demand-driven workforce solutions through career centers, community sites, and partner organizations.

What you will do

• Support an assigned caseload of customers applying for federal SSI/SSDI disability benefits.
• Contact customers regularly to review application status and collect required documentation.
• Provide counseling and support to help customers respond to Social Security Administration requests.
• Conduct workshops and outreach, including phone calls, letters, email, texts, and home visits.
• Track customer participation, document activities in electronic systems, and report progress.
• Follow program policies and use performance feedback to improve service delivery.

Requirements

• Associate degree or higher in social services or a related field such as psychology, human services, vocational rehabilitation, or occupational rehabilitation.
• Four years of direct customer service experience in a clinical or social service environment.
• Experience working in a fast-paced, performance-driven team environment.
• Strong customer engagement, organization, attention to detail, and electronic systems skills.
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to work in New York, NY, USA.

Nice to have

• Training or experience in motivational interviewing.
• Experience with publicly funded programs, including Temporary Assistance for Needy Families.
• Experience assessing needs and arranging reasonable customer accommodations.

Culture & Benefits

• Extensive learning and networking opportunities.
• Inclusive and respectful work environment.
• Equal opportunity employment commitment.
• Opportunity to support customers and make a lasting impact in their lives.