Community Lead, One Lincoln Street

Location: Boston, MA, United States of America. This is an on-site position requiring presence in the building 5 days per week.

Base pay: $65,000 annually, plus eligibility for role-specific incentive compensation.

Company

hirify.global provides flexible workspace solutions and community-focused work environments for businesses in more than 37 countries.

What you will do

• Deliver elevated hospitality, provide personalized member support, and resolve feedback and complex escalations.
• Support community events, networking initiatives, and desk coverage during business hours.
• Lead daily building operations, service requests, move-in and move-out processes, maintenance work orders, and operational improvements.
• Represent the location on safety and security matters and ensure compliance with health and safety standards.
• Manage controllable operating costs and identify opportunities to improve revenue through ancillary services and membership upgrades.
• Lead tours for prospective members and use analytics to identify renewal and expansion opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• Preferred 3+ years of experience in hospitality, multi-unit retail, or a related field.
• Ability to manage multiple priorities in a fast-paced environment with a proactive, entrepreneurial, and accountable approach.
• Exceptional verbal and written communication skills with the ability to build rapport with diverse stakeholders.
• Experience using data and tools such as Qualtrics or Salesforce to support decision-making and improve member satisfaction.
• Ability to work on-site in the Boston building 5 days per week.

Culture & Benefits

• 20 days of paid time off and approximately 13 paid holidays.
• 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Healthcare benefits, a 401(k) plan, and life and AD&D insurance.
• Employee community groups, collaborative work, and opportunities to contribute to global projects.