Senior Coordinator Membership and Communities

Location: Remote in the United States, Washington; domestic travel once per year is required for the annual conference.

Salary: $54,704–$56,160 annually, based on relevant experience and skills.

Company

Global engagement marketing agency delivering live and virtual events, strategic and digital communications, and consulting and community solutions for brands, associations, and nonprofit organizations.

What you will do

• Manage member transactions, inquiries, engagement initiatives, recruitment, retention, recognition, and monthly reporting.
• Provide administrative support to more than 50 APHON chapters, including annual reporting, state filings, and maintenance of governance records.
• Support client account delivery, track account activity, escalate service concerns, and contribute feedback and recommendations.
• Coordinate volunteer records, assignments, recognition programs, committee operations, and board support.
• Manage access to private community groups, maintain the public event calendar, and support virtual and onsite association events.
• Use technology platforms for website updates, forms, surveys, presentations, Zoom meetings, webinars, and operational administration.

Requirements

• Bachelor’s degree preferred.
• Excellent written and verbal communication skills and strong customer or member service abilities.
• Ability to work in a fast-paced environment, multitask, stay organized, work independently, and meet deadlines.
• Understanding of associations and volunteer environments, with experience working with diverse people and cultures.
• Technical proficiency with Microsoft Office, general computing tools, and the internet.
• Ability to travel domestically once per year for the annual conference.

Nice to have

• Experience with Association Management Systems and online community platforms.
• Experience with Adobe document management and Canva design.

Culture & Benefits

• Family-friendly workplace with growth opportunities.
• Thirteen paid company holidays, including closure from Christmas Eve through New Year’s Day.
• 401(k), medical, dental, vision, and supplementary insurance benefits.
• Employer-paid fertility, adoption, and surrogacy support.
• Employer-paid mental health benefit and pet discount program.