Supplier Success Professional (B2B Customer Support) (French/English)

Location: Dallas, Texas; Houston, Texas; or Lehi, Utah, United States. Candidates within commuting distance of an office must work a hybrid schedule: Tuesday through Thursday in the office and Monday and Friday from home. Training requires 100% attendance for 8 weeks, Monday through Friday, 9:00 a.m. to 6:00 p.m. Utah time.

Pay rate: $16.50/hour USD

Company

hirify.global provides a unified platform for supplier compliance, prequalification, safety, and performance benchmarking, serving businesses in more than 120 countries.

What you will do

• Provide front-line customer support through phone, email, chat, and other service channels.
• Resolve complex supplier issues while maintaining a high-quality customer experience and compliance accuracy.
• Verify and process insurance, safety manuals, OSHA/MSHA records, and other regulatory documentation.
• Record customer interactions in Salesforce Service Cloud and complete follow-up actions.
• Support billing and subscription inquiries, outbound campaigns, and annual update verifications.
• Collaborate with internal departments and meet interaction quality, accuracy, productivity, and attendance standards.

Requirements

• Fluency in written and spoken French and English is required.
• Customer service or call center experience is preferred.
• Strong written and verbal communication skills.
• Proficiency with PC applications and CRM systems; Salesforce experience is preferred.
• Attention to detail, adaptability, self-motivation, and the ability to learn new systems and processes.
• Ability to manage stress and multiple priorities.

Nice to have

• Familiarity with compliance documentation and supplier onboarding.
• Additional language fluency as required by the posting and business needs.

Culture & Benefits

• Hybrid work schedule for employees within commuting distance of an office.
• Structured eight-week training program.
• Work across multiple customer communication channels and internal departments.
• Focus on supplier reliability, compliance accuracy, and service quality.