Customer Support Specialist (Healthcare AI)

Location: Remote within the USA

Company

hirify.global is a clinical AI research lab developing multimodal AI methods and precision medicine tools that predict patient outcomes and treatment response.

What you will do

• Serve as the primary contact for physicians, laboratories, hospitals, patients, and internal teams through phone, email, and web.
• Answer questions about oncology tests, services, billing, order status, sample requirements, workflows, and documentation.
• Work with Sales and clients to resolve missing or incomplete data and support timely test-result delivery.
• Document communications, actions, follow-ups, escalations, and resolutions accurately.
• Investigate escalated issues, identify root causes, and communicate outcomes to customers and internal stakeholders.
• Support process improvements and special projects that improve efficiency, quality, and customer satisfaction.

Requirements

• 1–2+ years of client-facing or customer support experience, ideally in diagnostics, biotechnology, or healthcare.
• Bachelor’s degree preferred, or an equivalent combination of education and practical experience.
• Proficiency with Salesforce, Microsoft Office, and general data management or CRM systems.
• Excellent written and verbal communication skills, including the ability to tailor messages for physicians, patients, and internal teams.
• Strong organization, time management, problem-solving, judgment, and attention to detail.
• Ability to collaborate cross-functionally and adapt to changing business priorities in a fast-paced environment.

Culture & Benefits

• Work remotely within the USA.
• Flat organizational structure with opportunities to contribute across the company.
• Mission-driven work at the intersection of clinical AI, oncology, and precision medicine.
• Environment emphasizing initiative, strong work ethic, prioritization, and delivery of results.