Customer Engagement Specialist (AI SaaS)

Location: Chicago, IL, United States. The role starts remotely and is intended to become an in-office position when the Chicago office is established; some customer travel is required.

Salary: $85,000–$126,000 annual on-target earnings, plus equity.

Company

hirify.global is a startup building an AI-powered procurement platform for global enterprises, covering spend intake, sourcing, contracting, and payment.

What you will do

• Answer support tickets and guide users through product questions and issues.
• Learn the enterprise procurement platform and serve as a product expert who drives adoption and customer satisfaction.
• Create product documentation, best-practice guides, and customer success playbooks.
• Report bugs and customer feedback to Product and Engineering teams.
• Understand user friction points, support customer health, and act as a trusted customer advisor.
• Partner with executives to build and scale processes, assets, and systems using Zendesk and Salesforce.

Requirements

• 4+ years of experience in a direct customer-facing or customer management role.
• Experience in B2B SaaS within a fast-paced environment.
• BA or BS degree.
• Strong problem-solving, attention to detail, organizational, written, and verbal communication skills.
• Ability to manage multiple workstreams and collaborate with Product and Engineering stakeholders.
• Availability for some customer travel.

Culture & Benefits

• Agile environment with short decision paths and rapid delivery.
• Medical, dental, and vision insurance covered at 100%.
• Flexible PTO, parental leave, and sick leave.
• Competitive compensation, equity package, and 401(k).
• Commuter benefits, office snacks, Friday team lunches, and team events.