Customer Success Engineer

Location: US Remote; less than 15% nationwide travel

Salary: $111,800–$167,600 USD for Zone 1 locations and $104,500–$156,700 USD for Zone 2 locations, plus variable commission, equity, and benefits

Company

hirify.global provides software products for franchise systems and multi-location enterprise customers.

What you will do

• Manage long-term relationships with strategic accounts and build partnerships with corporate contacts, franchise owners, and end users.
• Coach and train customers on product best practices and workflows, and support new customer onboarding when needed.
• Drive product adoption, customer satisfaction, customer advocacy, and account-specific initiatives.
• Collaborate with customers and product managers on enhancement requests and act as a subject matter expert for custom features.
• Analyze user engagement data, customer product usage, and account KPIs to identify actionable insights.
• Build business reviews, provide recommendations, handle support escalations, and maintain accurate account records.

Requirements

• 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.
• Strong account management, project management, communication, organizational, and problem-solving skills.
• Ability to learn new software quickly and identify opportunities to use its full potential.
• Proactive approach to addressing customer roadblocks, risks, issues, and ambiguity.
• Ability to lead, motivate, collaborate, and work effectively in a fast-paced environment.
• Availability to work remotely from the United States and travel nationwide less than 15%.

Culture & Benefits

• Flexible time off, autonomous work support, learning and development opportunities, onboarding, and leadership training.
• Recognition programs, peer-nominated awards, and Bonusly rewards.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, and adoption support, plus maternity and breast milk shipping programs.
• Pet insurance, legal advisory services, and financial planning tools.