Customer Success Manager, Commercial Named (AI)

Location: Hybrid work at hubs in Los Angeles, San Francisco, and Raleigh; applicants may be based across the U.S. where employment is supported, excluding Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming.

Salary: $76,000–$95,000 base salary annually, plus an annual bonus opportunity of up to 30%.

Company

hirify.global develops AI-driven software for commercial contractors, combining service management, project management, and operational workflows.

What you will do

• Manage a portfolio of commercial customers and build relationships with key stakeholders through digital-first and proactive engagement.
• Become a product expert, educate customers, and guide configuration, feature adoption, and workflow improvements.
• Discover customer workflows and pain points, translate them into recommendations, and coordinate escalations with Product, Engineering, Support, and Professional Services.
• Create and execute success plans focused on measurable value, adoption, retention, and expansion.
• Present executive business reviews and monitor usage and customer health data to identify and address risks.
• Coordinate cross-functional customer handoffs, develop references and success stories, and contribute to commercial playbooks.

Requirements

• 1–2 years of experience in customer success, client success, software implementation, or technical account management.
• Bachelor’s degree in any relevant field.
• Experience learning complex operating platforms, ERP systems, or similar software and becoming a trusted product expert.
• Ability to understand business processes, map workflows to software functionality, identify gaps, and explain solutions to technical and nontechnical stakeholders.
• Experience training customers, troubleshooting adoption issues, and using product usage data to identify opportunities and risks.
• Strong communication, organization, empathy, prioritization, and analytical skills; experience with or ability to learn Salesforce, Gainsight, Service Cloud, and Jira.

Nice to have

• Experience with digital customer success, tech-touch strategies, or AI-assisted customer success workflows.
• Experience in the specialty contractor or construction industry.
• Experience with NetSuite, QuickBooks Online or Enterprise, Sage 300 CRE or Intacct, Viewpoint Vista, or Spectrum.

Culture & Benefits

• Hybrid work schedules with hubs in Los Angeles, San Francisco, Toronto, and Raleigh.
• Flexible PTO and a one-time work-from-home allowance.
• Equity grant and comprehensive benefits package.
• Company events, team-building activities, and lunch on in-office days.
• Opportunities for growth and career advancement in a fast-paced, collaborative startup environment.