Inside Sales Representative (Customer Expansion)

Location: Remote across Mexico; employees located within 80 kilometers of the Guadalajara office are expected to work onsite. The office is located in Zapopan, Jalisco.

Salary: Competitive base salary plus uncapped commission.

Company

hirify.global provides an AI-powered, conversation-centric platform for customer experience and team collaboration.

What you will do

• Drive upsell and cross-sell revenue within the existing small business customer base.
• Proactively engage customers through outbound calls, email, SMS, and video meetings.
• Identify customer challenges and connect them to hirify.global's AI-powered solutions.
• Deliver focused product demonstrations and explain business value.
• Manage opportunities from outreach through close while maintaining accurate Salesforce pipeline and forecasting data.
• Use coaching, performance insights, and AI-enabled tools to improve productivity, product knowledge, and customer outcomes.

Requirements

• At least 2 years of experience in a customer-facing role with direct responsibility for revenue-related goals or targets.
• Demonstrated success meeting or exceeding performance targets.
• Advanced English fluency in spoken and written communication, including the ability to simplify complex or technical concepts.
• Comfort with outbound customer conversations, proactive outreach, short sales cycles, and high-volume opportunity management.
• Strong organization, follow-through, customer-ready communication, resilience, and coachability.
• Curiosity about AI and technology and motivation to continuously learn new tools and products.

Nice to have

• Bachelor's degree in business or a related field.
• Exposure to SaaS, UCaaS, CCaaS, telecommunications, or other technology products.
• Familiarity with Salesforce or another CRM.
• Experience supporting US-based customers in a B2B environment.
• Professional exposure to AI tools such as ChatGPT or Copilot.

Culture & Benefits

• Full-time employment with health, vision, dental, and life insurance coverage.
• Personal days, vacation days, a Christmas bonus, vacation premium, food vouchers, and a matched savings fund.
• Employee assistance and wellness programs.
• Ongoing learning, development, and career advancement opportunities.
• Performance-driven environment focused on customer service, collaboration, resilience, and continuous improvement.