14 дней назад
Operations Service Specialist (Legal Tech)
37 440 - 45 760$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Operations Service Specialist (Legal Tech): Supporting service partners and clients through chat while ensuring accurate completion of platform jobs and service-level agreements with an accent on service quality, partner management, and operational efficiency. Focus on analyzing processes, resolving and escalating platform issues, and improving the user experience in a high-volume environment.
Location: Full-time in-person role in Southfield, Michigan; includes two work-from-home days per month.
Compensation: $37,440–$45,760 annually, paid hourly, with overtime eligibility and participation in the company bonus plan.
Company
Proof is a legal technology company founded in 2017 that provides service-of-process and e-filing services through a platform used by law firms and pro se parties across the United States.
What you will do
- Respond to independent service partners and clients through chat, providing clear and professional support.
- Monitor platform jobs, timelines, and prompts to ensure successful completion and service-level agreement compliance.
- Deliver a consistent, empathetic customer experience and act as the voice of the customer.
- Review and analyze operational processes to identify inefficiencies and improvement opportunities.
- Identify, resolve, and escalate platform issues while collaborating with team leads and cross-functional partners.
- Cross-train for similar support roles and contribute to operational and user-experience improvements.
Requirements
- At least 1 year of professional experience in service of process, consulting, operations, strategy, or a related field.
- Experience documenting work, communicating with cross-functional audiences, and managing relationships with independent contractor service partners.
- Strong time management, organization, communication, administrative, and prioritization skills.
- Strong Excel or Google Sheets and PowerPoint or Google Slides skills.
- Proficiency with macOS, Google Workspace, and camera-enabled virtual communication tools.
- Ability to work 8 actual hours per day, excluding lunch breaks, and manage high-volume work in a fast-paced environment.
Nice to have
- Experience in legal or real estate.
Culture & Benefits
- Medical, dental, vision, and disability insurance.
- 401(k) plan availability.
- Flexible paid planned and sick time and paid holidays.
- Company-provided equipment.
- Onsite, full-time, hourly work with overtime eligibility.
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