Product Support Specialist (3D Printing)

Location: Milwaukee, Wisconsin, United States; on-site role

Company

hirify.global develops 3D printing tools used for product design, prototyping, manufacturing, and medical devices.

What you will do

• Handle customer cases through email and phone while meeting published service-level agreements.
• Provide technical support, diagnosis, and customer education for hirify.global products.
• Log customer contacts and guide users toward resolving hardware and software issues.
• Dispatch replacement parts, hardware, and software with relevant instructions.
• Share customer feedback with Services and other hirify.global teams.
• Learn the product portfolio and print for customers and personal product experience.

Requirements

• At least 1 year of experience in customer service, contact centers, field services, education, or hardware support.
• High school diploma or equivalent.
• Strong written and verbal empathetic communication skills.
• Ability to work on-site in Milwaukee, Wisconsin, United States.

Nice to have

• Technical retail experience, such as Apple Genius Bar or Geek Squad.
• Dental experience, including hygienist or laboratory technician work.
• Experience in additive manufacturing.
• STEM degree.
• Fluency in Spanish or French.

Culture & Benefits

• Equity program with RSUs.
• Medical, dental, and vision coverage.
• 401(k) matching and access to financial advisors.
• Paid parental leave of up to 16 weeks and tenure-based sabbatical leave of up to 6 weeks.
• Flexible out-of-office plan, on-site parking, commuter benefits, lunches, snacks, and beverages.
• Professional development opportunities, culture events, and unlimited 3D prints.