Customer Support Representative (3D Printing)

Location: Milwaukee, WI, United States; on-site

Company

hirify.global develops 3D printing technology and tools for design, prototyping, and manufacturing, including applications in medical devices.

What you will do

• Handle customer cases through email and phone while meeting published service-level agreements.
• Provide technical support, diagnose issues, and educate customers to keep their printers and machines operating.
• Document customer contacts and resolutions in support cases.
• Dispatch replacement parts, hardware, and software with appropriate instructions and guidance.
• Share customer feedback on hardware and software with Services and hirify.global teams.
• Learn hirify.global products and create prints for personal and customer support needs.

Requirements

• At least 1 year of experience in customer service, contact centers, field services, education, or hardware support.
• High school diploma or equivalent.
• Strong written and verbal empathetic communication skills.
• Ability to work on-site in Milwaukee, Wisconsin.

Nice to have

• Technical retail experience, such as Apple Genius Bar or Geek Squad.
• Dental experience, including dental hygiene or laboratory work.
• Experience in additive manufacturing.
• STEM degree.
• Fluency in Spanish or French.

Culture & Benefits

• Robust equity program with restricted stock units.
• Medical, dental, and vision coverage.
• 401(k) matching and access to financial advisors.
• Paid parental leave of up to 16 weeks and tenure-based sabbatical leave of up to 6 weeks.
• Flexible out-of-office plan, on-site parking, commuter benefits, lunches, snacks, and beverages.
• Professional development opportunities, culture events, and unlimited 3D prints.