Manager, Fulfillment (Compliance Services)

Location: Hybrid in Dallas, Texas, USA; applicants may be required to appear onsite at a hirify.global office during the hiring process.

Salary: $60,700–$106,000 USD per year, plus bonus eligibility.

Company

hirify.global provides professional information services, software tools, content, and compliance solutions that support critical business, legal, regulatory, and operational decisions.

What you will do

• Lead, coach, and develop a fulfillment team handling high-volume Service of Process and compliance workflows.
• Oversee the intake, scanning, processing, reconciliation, routing, and customer delivery of legal documents.
• Manage quality, productivity, service levels, workload distribution, staffing, and operational capacity.
• Lead the Centralized Entity Selection Team, including data entry and review of rejected Service of Process work.
• Review vendor work, entity selection, rejection reasons, registered-agent status, and related correspondence.
• Partner with Service, Sales, Product, Technology, Compliance, SOP Support, Reconciliation, Offshore Operations, process servers, and other stakeholders to resolve issues and improve processes.

Requirements

• Experience leading a team in a high-volume operational, fulfillment, customer service, processing, or compliance environment.
• Demonstrated ability to coach employees, manage performance, and maintain productivity and quality standards.
• Strong organizational, workload-management, problem-solving, decision-making, written, and verbal communication skills.
• Ability to manage competing priorities while maintaining accuracy, compliance, and timely customer delivery.
• Experience with established procedures, operating controls, service-level expectations, and root-cause analysis.
• Ability to work in a hybrid arrangement in Dallas, Texas, USA.

Nice to have

• Service of Process, registered-agent, legal, compliance, corporate services, or legal-document experience.
• Experience with reconciliation, quality assurance, data entry, document imaging, or scanning operations.
• Experience managing vendors, centralized teams, process improvement initiatives, entity selection, or rejection workflows.

Culture & Benefits

• Supportive and collaborative team environment focused on operational excellence and customer service.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Professional development and growth opportunities.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• In-person interviews may be included, and applicants may be required to appear onsite at a hirify.global office.