Manager, Fulfillment - On-Site: New York, NY

Location: On-site in New York City, NY, USA; applicants may be required to appear onsite for interviews.

Salary: $72,800–$127,100 USD annually, plus bonus eligibility.

Company

hirify.global provides professional information services, software tools, content, and services that support critical business, legal, regulatory, and professional decisions.

What you will do

• Lead, coach, and develop a team responsible for high-volume Service of Process and compliance workflows.
• Oversee the intake, receipt, scanning, routing, processing, reconciliation, and delivery of legal documents.
• Manage staffing, workload distribution, capacity, priorities, productivity, quality, and service-level performance.
• Monitor operational accuracy, resolve discrepancies, identify root causes, and implement corrective actions.
• Partner with Service, Sales, Product, Technology, Compliance, SOP Support, Reconciliation, Offshore Operations, and process servers.
• Drive process improvements that increase efficiency, scalability, quality, and customer satisfaction.

Requirements

• Experience leading teams in high-volume operational, fulfillment, customer service, processing, or compliance environments.
• Demonstrated ability to coach employees, manage performance, and maintain accountability for quality and productivity.
• Strong organizational, workload-management, problem-solving, decision-making, written, and verbal communication skills.
• Experience working with procedures, operating controls, service-level expectations, and changing priorities.
• Ability to collaborate effectively with internal teams and external partners while maintaining accurate and timely customer service.
• Ability to work on-site in New York City, NY.

Nice to have

• Service of Process, registered-agent, legal, compliance, corporate services, or document-processing experience.
• Experience with reconciliation, quality assurance, data entry, document imaging, or scanning.
• Vendor management, process improvement, or centralized/shared-services leadership experience.

Culture & Benefits

• Supportive and collaborative team environment focused on operational excellence and customer service.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Inclusive workplace with equal employment opportunity and diversity-focused programs.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• In-person interviews may be required at a hirify.global office.