Strategic Account Manager (AI)

Location: Sydney, New South Wales, Australia; on-site with office attendance at least 4 days per week

Salary: AUD 139,000–149,000 fixed annual salary, inclusive of employer superannuation contributions. Target total compensation: AUD 220,000–236,000 including variable compensation, equity, and benefits.

Company

hirify.global is an AI and machine learning company building technology that makes ecommerce transactions more relevant and helps brands increase ancillary revenue.

What you will do

• Own strategic account management for a portfolio of ecommerce partners, driving measurable growth, partner health, and product expansion.
• Coordinate product, commercial, operational, technical, and external stakeholder workstreams for fast and precise execution.
• Lead account planning through Mutual Action Plans, Joint Business Plans, QBRs, and ongoing executive engagement.
• Build trusted relationships with senior client stakeholders and manage high-pressure commercial conversations.
• Use data, structured analysis, and AI-enabled tools to identify growth opportunities, improve program management, and optimize account outcomes.

Requirements

• 4+ years of experience in client success, strategic account management, consulting, partnerships, or a related customer-facing commercial role.
• Experience in a fast-paced technology, ecommerce, media, ticketing, travel, payments, or adjacent environment.
• Strong technical and commercial acumen, including the ability to lead sophisticated product discussions, interpret data, and translate complexity into client recommendations.
• Excellent organizational and program management skills with the ability to manage multiple concurrent workstreams in ambiguous environments.
• Strong communication and stakeholder management skills, including the ability to influence cross-functional partners and handle high-stakes conversations.

Culture & Benefits

• AI-first environment with enterprise access to Claude, ChatGPT, Gemini, Replit, and other AI tools.
• Equity grant for every employee.
• Catered daily lunch and healthy office snacks.
• Additional leave options, including bonus annual leave and sabbatical leave.
• Inclusive workplace with offices in New York, Seattle, Sydney, Tokyo, and London.