Sales Support Specialist (AI)

Location: Based in Austin, Texas, with hybrid work from the Austin office around two days a week

Company

DeepL is an AI product and research company developing secure language technology for translation, writing improvement, and real-time voice translation.

What you will do

• Own the Sales Operations support channel in Slack and respond to requests from Account Executives, Sales Development Representatives, and Customer Success Managers.
• Diagnose requests, resolve issues end to end, and involve Operations, Salesforce Administration, or Finance when needed.
• Help sellers manage opportunities, quotes, accounts, and sales processes in Salesforce.
• Investigate and correct data quality issues that could delay deals.
• Create documentation and guides, and escalate recurring issues for root-cause resolution.
• Provide extended support during quarter-end and year-end deal-volume peaks.

Requirements

• 2–4 years of experience in sales support, sales operations, revenue operations, or CRM administration.
• Working knowledge of Salesforce or a comparable CRM and understanding of sales processes.
• Service mindset, strong ownership, clear communication, and attention to detail.
• Comfortable managing multiple Slack conversations and explaining processes clearly.
• Excellent written and verbal English.
• Must be based in Austin, Texas, work from the Austin office around two days a week, and be available for extended hours at quarter-end and year-end.

Nice to have

• Experience with billing systems such as Chargebee, Zuora, or similar tools and their CRM integrations.

Culture & Benefits

• Internationally distributed team representing more than 90 nationalities.
• Hybrid work, flexible hours, open communication, and regular feedback.
• Regular in-person team events and monthly full-day hacking sessions.
• 30 days of annual leave excluding public holidays.
• Mental health resources and location-tailored benefits.