Sales Operations Specialist

Location: Hybrid in Phoenix, AZ, United States

Salary: $16–$17 USD per hour for candidates based in Washington State

Company

hirify.global is a technology solutions firm that connects strategy and execution across AI, cloud, data, product development, and emerging technology.

What you will do

• Coordinate customer support, warranty requests, service tickets, and related documentation through resolution.
• Monitor open, aging, and escalated cases, follow up proactively, and escalate high-risk or stalled issues.
• Triage SMB opportunities, route referrals to the appropriate fulfillment or channel path, and confirm ownership and outcomes.
• Maintain operational trackers and reporting covering case volume, status, aging, resolution, and escalation trends.
• Interpret operational data to identify recurring issues, risks, process gaps, and workflow improvement opportunities.
• Coordinate with customers, sales teams, support organizations, channel partners, and senior stakeholders.

Requirements

• 2+ years of experience in customer support, sales operations, account coordination, program operations, or equivalent work.
• Experience coordinating requests across multiple teams and driving them through completion.
• Experience with case management, ticketing, CRM systems, operational trackers, reports, and business updates.
• Strong organization, prioritization, communication, ownership, and follow-through skills.
• Ability to interpret operational data, identify trends, and create actionable reporting.
• Proficiency with Excel and the ability to manage multiple priorities in a structured environment.

Nice to have

• Experience with commercial devices, warranty programs, device support, or service management.
• Experience supporting SMB customers, channel sales, fulfillment, or partner organizations.
• Experience creating operational presentations in PowerPoint.
• Experience with Copilot or comparable productivity and AI tools.
• Experience implementing workflow improvements and KPI-driven service reporting.

Culture & Benefits

• High standards, ownership, collaboration, and continuous improvement.
• Medical, dental, and vision coverage.
• Flexible Spending Account and 401(k) retirement plan.
• Paid time off and parental leave.
• Professional growth and development opportunities.