Clinic Coordinator (Oncology)

Location: 450 Brookline Ave, Boston, MA; 100% onsite. Schedule: Monday–Friday, 10:30 a.m.–7:00 p.m.

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, education, and patient care while advancing treatments and public health programs.

What you will do

• Schedule complex, multidisciplinary oncology appointments and monitor scheduling reports for accuracy and resource utilization.
• Perform patient check-in and check-out, triage calls and requests, verify patient identities, print paperwork, enter verbal orders, and coordinate complex schedules.
• Communicate with patients, families, providers, leadership, and cross-functional teams while explaining complex information in patient-friendly terms.
• Deliver customer service, de-escalate patient concerns, recognize emergencies, and follow standard response procedures.
• Complete registration and information-release processes, including Patient Gateway enrollment, Mass HIway, MSPQ, MOLST, and release of patient information.
• Use and troubleshoot Epic, RTLS, Outlook, and patient-use iPads while supporting system upgrades and quality improvement initiatives.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Experience in a customer service setting preferred.
• Proficiency with technology and complex computer systems required.
• Strong verbal and written communication, organization, multitasking, problem-solving, and critical-thinking skills.
• Ability to adapt to a changing clinical environment and work effectively with patients and cross-functional teams.
• Must work onsite in Boston, Monday–Friday from 10:30 a.m. to 7:00 p.m.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Work in a cancer research and clinical care setting with Harvard Medical School-affiliated partners.
• Opportunities to participate in training, system upgrades, and quality improvement projects.
• Patient contact may include in-person, telephone, written, and email communication with pediatric or adult populations.