Customer Success Manager (SaaS)

Location: Must be based in or able to work from the Berlin office

Company

hirify.global is a profitable, Berlin-based startup building a unified messaging and AI platform that processes millions of messages daily for over 10,000 businesses.

What you will do

• Own the end-to-end onboarding process for SMB and mid-market customers, ensuring they achieve productive use of the platform.
• Lead individual onboarding sessions to help customers solve challenges and realize real value from hirify.global.
• Configure individual setups that align with customer processes and business goals.
• Gather customer feedback and collaborate with Product and Sales teams to improve software and onboarding processes.
• Contribute to cross-team projects such as retention strategies, partner onboarding, and upsell initiatives.

Requirements

• Native or near-native Spanish and Italian proficiency required.
• Strong communication skills with the ability to explain complex technical topics clearly and empathetically.
• Ownership mentality with a desire to manage projects independently.
• Tech-curious mindset with a hands-on approach to solving operational and technical problems.
• Analytical skills to recognize patterns in customer usage and provide actionable product feedback.
• Ability to thrive in a fast-paced startup environment.

Culture & Benefits

• In-office culture based in Berlin with some flexibility for remote work.
• Annual €500 learning and development budget for courses, books, and coaching.
• Choice of Urban Sports Club, John Reed membership, or public transport pass.
• Regular company-wide and team events.
• Inclusive startup environment with a focus on rapid professional growth and teamwork.