Principal Customer Value Manager (SaaS)

TL;DR

Principal Customer Value Manager (SaaS): Leading partnerships with multinational corporations to drive product adoption and revenue growth optimization using advanced simulation technology. Focus on strategic advisory, up-selling, and coordinating cross-functional initiatives to ensure client success and product impact.

Location: Must be based in Germany (Remote or Hybrid in Cologne).

Company

hirify.global provides a Virtual Customer technology platform that digitizes customer behavior to enable data-driven commercial decision-making for pricing and product strategies.

What you will do

• Build and nurture strong relationships with multinational clients as their primary strategic advisor.
• Drive product adoption and ensure the solution delivers measurable value across client organizations.
• Implement up-selling and cross-selling strategies to expand product usage.
• Conduct onboarding, training workshops, and strategic sessions for clients.
• Lead and coordinate Customer Value Specialists to ensure a seamless service experience.
• Collaborate with internal teams to prioritize and deliver impactful product enhancements.

Requirements

• At least 5 years of experience in revenue growth management, consulting, or a similar high-performance environment.
• Must be based in Germany for remote or hybrid work.
• Fluency in English is required.
• Advanced proficiency in PowerPoint and Excel with an affinity for quantitative data.
• Strong project management and stakeholder alignment skills.
• Experience with AI tools.

Nice to have

• Proficiency in another European language.

Culture & Benefits

• Dynamic, international, and diverse team environment.
• Flexible work options including remote within Germany or hybrid in Cologne.
• Employee development and education budget.
• Local language classes for personal development.
• Urban Sports Club membership and Deutschlandticket.