Principal Customer Value Manager (AI)

Location: Remote within Germany, with occasional visits to the Cologne headquarters or Barcelona office; hybrid work is available from Cologne.

Company

hirify.global provides Virtual Customer technology that simulates customer behavior to support data-driven decisions on pricing, portfolios, promotions, and product offers.

What you will do

• Manage relationships with multinational clients as their primary strategic advisor.
• Drive adoption of the hirify.global solution and demonstrate value across client organizations.
• Plan and implement upselling and cross-selling initiatives across departments, users, and business units.
• Deliver onboarding, tool training workshops, and strategic sessions focused on revenue growth optimization.
• Lead and coordinate Customer Value Specialists to ensure a consistent client experience.
• Identify customer needs and collaborate with Solution Engineering, Sales, and internal product teams on improvements and growth initiatives.

Requirements

• At least 5 years of experience in revenue growth management, consulting, or a similar high-performance environment.
• Experience using AI tools and strong quantitative skills.
• Strong project management, self-management, stakeholder alignment, and client communication skills.
• Advanced knowledge of PowerPoint and Excel.
• Degree in business, economics, or a related field.
• Fluent English required; another European language is a plus.

Nice to have

• Knowledge of another European language.
• Experience in a customer-first, high-performance environment.

Culture & Benefits

• International and diverse working environment.
• Employee development and education budget.
• Local language classes.
• Urban Sports Club membership and Deutschlandticket.
• Personal and professional growth opportunities.
• Regular company events.

Hiring process

• Applications should be submitted directly through the role to ensure proper tracking and consideration.