Manager or Senior Manager for ERP Implementation Operational Support (ERP)

Location: New York, NY, United States; hybrid schedule with two days per week in the office. Working hours are 9:00 AM–5:30 PM with a one-hour unpaid lunch.

Salary: $100,000–$150,000 per year, depending on experience.

Company

hirify.global is a Japanese IT solutions company delivering software implementation and operational support services.

What you will do

• Lead ERP implementation and operational support initiatives.
• Manage projects across the software development life cycle, including planning, requirements analysis, implementation, maintenance, and troubleshooting.
• Lead the analysis, design, modification, implementation, and maintenance of application systems.
• Coordinate non-Japanese vendors to support timely and high-quality project delivery.
• Apply ITIL principles to maintain stable and effective application operations.
• Support customers, report project status and issues to upper management, and collaborate with teams in the United States and Japan.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• At least 10 years of experience implementing or supporting ERP applications.
• Strong project management experience and experience managing non-Japanese vendors.
• Strong understanding of SDLC and ITIL principles and practices.
• Strong analytical, leadership, communication, critical-thinking, problem-solving, and negotiation skills.
• Business-level English and professional Japanese proficiency are required for customer support, management reporting, and collaboration with the team in Japan.

Nice to have

• Experience with SAP or a similar ERP system.
• SAP Certified Application Associate certification or another relevant ERP certification.

Culture & Benefits

• Hybrid work arrangement with regular office collaboration in New York.
• Comprehensive medical, dental, and vision insurance.
• Paid time off and 401(k).
• Company-sponsored benefits package.
• Visa support is available.