Engagement Manager

Location: Pennsylvania, United States. On-site role.

Salary: $137.9K–$190K per year, plus equity and bonus eligibility.

Company

hirify.global builds an AI connectivity platform for managing, securing, governing, and monetizing API and AI traffic across clouds and models.

What you will do

• Lead simultaneous billable customer engagements across post-sales, delivery, and value realization.
• Define engagement scope, requirements, schedules, milestones, deliverables, and business outcomes.
• Manage project kickoffs, charters, customer-facing presentations, blueprints, project plans, and status reporting.
• Identify and resolve customer and internal escalations and project risks across technical, business, and executive stakeholders.
• Manage professional services operations, including resource assignment, onboarding, billing, utilization, forecasting, and reporting.
• Improve processes related to services revenue, project management, staffing, and business metrics.

Requirements

• Strong project or program management and professional services delivery experience with strategic customers.
• Experience delivering engagements on time and within budget.
• Deep knowledge of project financial fundamentals and PSA tools such as FinancialForce for reporting, forecasting, and tracking.
• Excellent customer-facing, presentation, communication, relationship-building, and executive stakeholder management skills.
• Strong organizational, change management, multitasking, and conflict-resolution abilities.
• Experience working with professional services metrics in a SaaS software environment.

Nice to have

• Experience with Salesforce, Metabase, Trello, or similar productivity and reporting tools.
• Experience building teams and working in a fast-growing, constantly changing environment.

Culture & Benefits

• Customer-facing role focused on helping organizations modernize IT through cloud-native development principles.
• US-based employees are typically offered healthcare benefits, a 401(k) plan, disability benefits, and life and AD&D insurance.
• Additional rewards may include equity and bonuses depending on the role and applicable plan.