Enterprise Delivery Manager

Location: Boston, Massachusetts, United States; hybrid with in-office work 3 days per week. Flexibility is required for meetings across all US time zones and Europe, with approximately 20% US travel.

Company

hirify.global is a mobile-first employee experience SaaS platform that helps distributed organizations improve communication, employee engagement, and access to workplace information.

What you will do

• Lead end-to-end hirify.global implementations for large enterprise accounts with 10,000+ users, from planning through deployment and hypercare.
• Build trusted relationships with executive and C-level stakeholders and align implementation strategy with customer priorities.
• Support the development of new Professional Services offerings, customer use-case discovery, and project scoping.
• Partner with Sales on RFPs and prospect conversations, translating customer needs into product and delivery solutions.
• Coordinate with Product, Data & Analytics, and Engineering on technical and integration requirements.
• Analyze customer feedback, adoption, engagement, and satisfaction to improve the product roadmap, service methodology, and team performance.

Requirements

• 6+ years of experience, including successful delivery of software implementation projects for large enterprise customers in a B2B software business.
• Strong project management, prioritization, communication, and customer follow-up skills.
• Experience applying change management principles and driving organizational change in large enterprises.
• Ability to influence and build relationships at all organizational levels, including C-suite stakeholders.
• Strong technical and digital skills, including data analysis and using insights for strategic planning.
• Knowledge of SaaS best practices, customer lifecycle management, and metric-driven project delivery.

Nice to have

• Project management qualifications.
• Experience working in a scaling startup or Professional Services function.

Culture & Benefits

• Purpose-driven startup environment focused on reconnecting distributed organizations and improving employee experience.
• 20 days of leave plus public holidays and additional time off between Christmas and New Year.
• 401(k) plan and private medical, dental, and vision insurance.
• Enhanced parental leave and generous equity allocations.
• Opportunities for learning, growth, cross-functional problem-solving, and social events.