Implementation Manager (AI)

Location: New York City, New York; hybrid work policy with 3 days in the office

Salary: $117,000–$127,000 OTE annually for candidates based in New York; eligible for the equity plan

Company

hirify.global provides an AI-powered operating system for real estate investing, combining real estate listings, investment data, and execution workflows.

What you will do

• Manage 6–8 customer implementations and configure accounts using product and industry best practices.
• Collect and analyze customer business requirements and develop effective solutions.
• Improve implementation processes to increase speed, efficiency, and customer satisfaction.
• Identify account growth opportunities and relay customer feedback to product and sales teams.
• Resolve customer escalations and perform qualitative and quantitative analysis of implementation performance.

Requirements

• Bachelor’s degree or higher.
• 3–5 years of experience in implementation, customer success, project management, technical consulting, and/or financial analysis.
• Strong knowledge of Excel or Google Sheets.
• High attention to detail, accuracy, problem-solving ability, and comfort managing ambiguity.
• Excellent verbal, written, and interpersonal communication skills.

Nice to have

• Familiarity with SQL, Salesforce, and other SaaS products.
• Commercial real estate experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• HSA and FSA options, 401(k), and paid parental leave.
• Flexible Time Off policy and commuter benefits.
• Monthly wellness reimbursement supporting physical and mental well-being.
• Equity plan eligibility and a fast-paced, high-growth work environment.

Hiring process

• Interviews are conducted by video conference.
• Interviews may use AI-assisted transcription tools for internal note-taking and evaluation.