Account Manager (CRM/Fan Engagement)

Location: London, United Kingdom

Company

hirify.global UK is an integrated creative agency combining brand advertising, customer experience marketing, PR, influence, consulting, and behavioural science.

What you will do

• Manage digital communications, CRM programmes, and multichannel fan engagement projects for Formula 1.
• Build productive relationships with clients and act as the main contact for updates, advice, and problem-solving.
• Coordinate creatives, strategists, producers, project directors, finance, and other internal stakeholders.
• Lead projects from planning through delivery, including scope, fees, timelines, resource allocation, and project setup in Wrike and Workday.
• Manage project budgets, track spending, assess performance, and identify opportunities for improvement.
• Challenge strategies and creative work to deliver impactful campaigns aligned with client objectives.

Requirements

• Experience managing CRM programmes and coordinating multidisciplinary teams.
• Strong organisational skills with the ability to manage multiple projects and changing priorities.
• Excellent communication and relationship-building skills with clients and internal teams.
• Proactive, adaptable, detail-oriented, and solutions-focused approach.
• Ability to balance creative and commercial thinking and develop effective client presentations and pitches.
• Ability to work from London, United Kingdom.

Nice to have

• Interest in sport and entertainment culture.
• Experience in sports or Formula 1 is helpful but not essential.
• Experience working with digital communications, fan engagement, or first-party data programmes.

Culture & Benefits

• Flexible working model with core working hours from 10am to 4pm.
• 25 days of annual leave plus one Volunteer Day.
• Bupa healthcare, life assurance, enhanced parental leave, and a 1.5:1 matching pension structure.
• Wellbeing support including exercise membership contributions, Unmind membership, annual eye tests, development budgets, and wellbeing activities.
• Season ticket loan and Cycle to Work Scheme.
• Inclusive workplace with diversity, equity, and inclusion integrated into the working environment.