Customer Support Specialist III - ES Division

Location: Browns Summit, NC, USA; onsite

Company

Environmental services company providing recycling, waste, hazardous waste, special waste, and field services across North America.

What you will do

• Communicate with customers by phone, email, and in person to obtain information for accurate and timely waste profile approvals.
• Support customers, Sales, Facility Operations, the Customer Service Manager, and management with office and administrative services.
• Assist with waste characterization, related documentation, customer profiles, contracts, deposits, address changes, and discontinuance orders.
• Research operational concerns, customer questions, billing discrepancies, and data issues.
• Prepare reports, waste shipment summaries, manifests, correspondence, and other documents for mailing, scanning, or email distribution.

Requirements

• At least 3 years of related customer service experience.
• Strong customer service, active listening, communication, professionalism, attention to detail, and problem-solving skills.
• Knowledge of RCRA requirements related to waste characterization and waste processing protocols.
• Familiarity with DOT regulations and the MS Office Suite.
• Ability to identify trends and data patterns, coordinate multiple assignments, and work effectively in a team environment.
• Ability to operate standard office equipment, including scanners, calculators, copiers, computers, and fax machines.

Culture & Benefits

• Medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Retirement plan with company match and an Employee Stock Purchase Plan.
• Paid time off, employee discounts, and an Employee and Family Assistance Program.
• Inclusive workplace focused on safety, customer service, environmental responsibility, results, and respect.